Saturday, October 2, 2010

Blue Water Insurance Doesn't Help!

We are Frustrated, Angry, Ticked-Off, Pissed!
Someone tell me why we even bother buying insurance?
Merengue was struck by lightening the night of August 26th.  We emailed Blue Water Insurance the next day to notify them of the situation.  They responded by sending us a form to fill out and instructions to get 2 estimates on repairs.  We were told we shouldn't repair or buy anything until we heard from them.  They also told us that the approval process could take about 7-10 days.  It has been almost 4 weeks since we submitted the forms.  To make matters worse, we sent 2 emails this week to ask for an update on our claim.  Blue Water Insurance hasn't even given us the courtesy of a response to either email.  

Our policy is now due for renewal.  Are they waiting to see what we'll do?  We refuse to throw good money after bad.  We have been their customer for 4 years and spent thousands of dollars on insurance, more then the repairs will cost.  If they aren't going to honor this claim why would they think we would want to renew our coverage with them?

Another boat was also struck by lightening on the same night we were.  They called their insurance company the next day and their insurance company called the marine surveyor in Grenada and scheduled an appointment.  They didn't have to do the legwork like we did and they are currently repairing their boat.  The survey showed they sustained $30,000 dollars in damage!  We can't even get Blue Water Insurance to contact us or approve a survey much less make repairs!  It's a good thing we are still planning on staying in Grenada for a while.  What if this happened while we were moving the boat south?  We would be without instruments and our system for obtaining weather reports.  This is a safety issue.  Does anyone have any suggestions on what we can do?  Who's the watchdog for the insurance industry?  We need help!


  1. I will be emailing my agent Monday I will ask what's the deal....this is unreal.

  2. Hi there, that is the reason after the first year of insurance on the water, we opted to drop our insurance, they are a useless bunch. It is cheaper to bank the premium money and when needed, you have it, without being pissed with anyone. Insurance is tecnically a scam, they do not like paying claims,if they could ware you down enough, so they do not have to pay, or pay less than is needed they would. The more people at home calling there offices, would get them on the ball. (Show of force) the American way? Keep well...Paula

  3. How about the Better Business Bureau? Is that an avenue for help? Angela B.

  4. Sorry for your trouble, is the insurance company in the US? Contact the Attorney General's office in the state the company is HQ'd and ask for assistance/file a complaint. Document everything, each call, each email, etc. Contact your Attorney General in your home state as well, file a complaint!! I have had 100 percent satisfaction each time I went that route. You can also search for your State's Dept of Consumer Affairs (or similar agency depending on state), also VERY helpful!! DON'T BACK DOWN, YOU PAID YOUR PREMIUM!! It costs nothing to file a complaint!!!!!
    I had to go that route with my insurance company and wow did it work!!
    Once you find the AGs office and Dept of C-As etc. Give your insurance company a very polite notice that due to their inaction you have no alternative but to contact these agencies for assistance.
    I would recommend you keep your policy active. Once they pay for the repairs to your satisfaction, cancel the policy and get the balance of the premium refunded. Read your policy for specifics just to be sure.
    Would you please post the other boater's insurance company? We need to insure and would like to have a policy with a company that will pay!
    Thank you and again I am sorry for your troubles. DON'T BACK DOWN!!!